Thinking Ahead and Looking Back: The opening and closing feature frames the chapter with a vignette from one of six key organizations—Coca-Cola, Pixar, Canine Companions for Independence, Cisco Systems, Whole Foods, and Virgin Group Ltd. These companies represent manufacturing and service, profit and not-for-profit, and large and small organizations. By featuring these six organizations throughout the book, users can familiarize themselves with the organizations in greater depth than a single appearance would allow. The Looking Back feature continues the saga of the particular organization and wraps up the example.
Science (formerly Scientific Foundations): All new for this edition, each chapter includes a managerial summary of a leading-edge research study related to the chapter’s topics. This feature exposes learners to the way knowledge is built in organizational behavior and the scientific nature of the discipline.
The Real World (formerly Organizational Realities): All new for this edition, the purpose of The Real World boxes is to spotlight contemporary organizational life. The realities reflect the themes of globalization, diversity, technology, and ethics.
You (formerly Challenge Exercises): These self-assessment exercises provide the user with feedback on one aspect of the topic. Each Challenge is designed to enhance self-knowledge or to promise skill development in the subject matter. The user is able to internalize the results of the Challenge for self-discovery or behavioral change.
Discussion and Communication Questions: These are included at the end of each chapter to give users practice in applying chapter material using some form of communication.
Experiential Exercises: Group-oriented experiential exercises are included at the end of each chapter. They are designed for users to work in teams to learn more about an important aspect of each chapter’s topic. The exercises give users opportunities to develop interpersonal skills and to process their thinking within a teamwork setting.
Cases: A case is included at the end of each chapter. Based on real-world situations that have been modified slightly for learning purposes. Users have an opportunity to discuss and reflect on the content of the case, drawing on and then applying the content material of the chapter within the framework of the case.
Chapters
PART 1. INTRODUCTION.
1. Organizational Behavior and Opportunity.
2. Challenges for Managers.
PART 2. INDIVIDUAL PROCESSES AND BEHAVIOR.
3. Personality, Perception, and Attribution.
4. Attitudes, Values, and Ethics.
5. Motivation at Work.
6. Learning and Performance Management.
7. Stress and Well-Being at Work.
PART 3. INTERPERSONAL PROCESS AND BEHAVIOR.
8. Communication.
9. Work Teams and Groups.
10. Decision Making by Individuals and Groups.
11. Power and Political Behavior.
12. Leadership and Followership.
13. Conflict and Negotiation.
PART 4. ORGANIZATIONAL PROCESSES AND STRUCTURE.
14. Jobs and the Design of Work.
15. Organizational Design and Strucutre.
16. Organizational Strucutre.
17. Managing Your Career.
18. Managing Change.
Appendix A. A Brief Historical Perspective.
Appendix B. How Do We Know What We Know about Organizational Behavior.
Management 